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Our Privacy Program

Privacy Protection

This privacy statement covers the site www.medplanaccess.com, which you are now visiting. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices.

If you have questions or concerns regarding this statement, contact Joe Risse of MedPlan Access.

Protecting Your Personal Information

MedPlan Access is committed to protecting your privacy. In providing services as a state-licensed insurance agent to consumers in Illinois and in Indiana, we ask you to provide us with personal information. We only use this personal information so we can provide our services to you.

We do not sell, trade or give away personal information provided by Illinois consumers and by and Indiana consumers. In addition, we use industry leading technologies to ensure the security and confidentiality of the personal information you provide us. Our privacy policy applies to personal information such as your name, phone number, street address, email address, and health history.

Obtaining Personal and Non-Personal Info

In operating this website and in running our business, we obtain and use only the minimum customer-specific information we require to provide our services. We acquire this information in the following ways:
  • Forms
    This site contains secure forms which you can complete to obtain health insurance quotes, or to instruct us how and where to deliver insurance application documents.
  • Insurance Applications
    Our customers send us completed health insurance applications, containing personally identifiable information, which we forward to the insurance company at issue. The handling of this information is further discussed in the following Limited Disclosure of Personal Information section.
  • Log Files
    Like most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) address, browser type, internet service provider (ISP), referring search engine, operating system, and the time and duration of a visit.
    We use this information, which does not identify individual users, to analyze trends, to track users' movements around the site and to gather statistics about our user base as a whole. This enables us to more effectively design our Web site.
    We do not link any of this automatically collected data to personally identifiable information and we do not share or sell any of our log file information.
  • Cookies
    A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Some of our business partners (e.g., insurance providers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by medplanacces.com only and does not cover the use of cookies by any third parties.

Limited Disclosure of Personal Information

Your personal information will not be reported to third parties, except under the following limited circumstances:
  • Service Providers such as Insurers and HSA Trustees
    To offer the products described in our site, MedPlan Access contracts with insurance organizations and HSA trustees or administrators. If you submit an application or sign up for these products, we will share the information you have provided as necessary for the organization to provide their service.
    These insurance companies, HSA trustees and HSA administrators use your personal information to process your application or enrollment form. They are legally obligated to maintain strict confidentiality. Their communications with you will be via email, phone, fax or postal mail.
    Processes provided by these service providers are subject to the terms of their own privacy statements applicable at point of information collection.
  • Legal Obligations
    We may report your personal information when compelled by law to cooperate with regulators or law enforcement authorities such as in a judicial proceeding or court order

Links to Other Websites

This site provides, for your convenience and information, links to additional sites that may assist in your evaluation of health insurance products. MedPlan Access does not maintain any contractual relationship with these organizations and bears no responsibility for the content and information privacy practices of these websites. We encourage you to read the privacy policies of these linked web sites as their information privacy practices may differ from ours.

You Control the Information You Provide

MedPlan Access endeavors to collect only the minimal personally identifiable information required to do our job for you. If you would prefer that we not use certain personally identifiable information, we will honor your request. However, this may mean we cannot deliver the service you have requested, such as providing an accurate health insurance quote or submitting a health insurance application.

In your interactions with our contracted partners, such as the health insurance companies we represent, we will assist in communicating your information use preferences to the organization at issue. However, these companies are bound by their own privacy practice statements.

If you have preferences about how your personally identifiable information is to be used, you can contact us via email, phone, fax or postal mail.

Your Control Over Communications

We may use your personal information to contact you when providing our services. For example, during the application process we may email you to inform you of application status or to obtain additional information needed to continue processing of the application.

We are sensitive to the scourge of email spam junk mail and telemarketing, and we limit our communications to what is necessary to provide our services. We do not market our products through email, phone or postal mail.

If you wish to opt out of our communications with you, we will honor your request, though this may leave us unable to provide the health insurance services you want. You can make your preferences known to us via email, phone, fax or postal mail (See complete contact information below.).

If you are dealing with one of our contracted partners and you desire to limit or opt out of their communications with you, we will assist in making them aware of your preferences. However, these organizations operate under their own privacy practices.

Safeguarding Your Information

We maintain appropriate physical, electronic and procedural safeguards to maintain the confidentiality and security of your personal information contained in our records.

We limit access to your personal information to MedPlan Access staff members who need to know this information in order to provide our services to you.

Changes to Our Privacy Practices

In the unlikely event we may be considering use of your personal information in a manner different from that stated at the time of collection, we will notify you. Your approval would be required before we would use your personal information in this different way.

If we change our privacy policy, we will post those changes in the privacy section of our site, the home page and any other places we deem appropriate, so our visitors can be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Browsers and Internet Security

Any time you enter or provide personal information on our website, we encrypt it using Secure Layer ("SSL") technology. SSL protects information communicated between your computer and this website. To support this technology, you need an SSL-capable browser, which would include popular browsers such as Microsoft Internet Explorer version 4.01 or higher, Mozilla Firefox, Opera and Safari. These browsers will automatically activate SSL when you visit a medplanaccess.com page containing a form requiring any information input.

You can identify secure areas within a website by the lock or key symbol appearing at the bottom of your browser window. Your browser address bar will also show an address beginning with "https," whereas the address on a non-secure web page typically begins with "http."

Maintaining Accurate Information

We regularly evaluate our privacy practices and we always strive to keep your personal information accurate and up-to-date. If you need to correct or update your information or you have any questions or instructions regarding our handling of your personal information, we encourage you to contact us at:

MedPlan Access
6 Grapevine Place
P.O. Box 2220
West Lafayette IN 47906
1-877-MedPlan (1-877-633-7526)

Email

Please note that after your application has been submitted to a health insurance company, you may contact the insurance company directly to update or correct the information on your application.

Privacy Statement Last Updated: October 22, 2012

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